Have fun, enhance skills, and build community within your organization!
You and your colleagues will enjoy our interactive and engaging skills-building trainings. These sessions provide an opportunity to explore strategies for more effectively handling conflict as well as building communication skills that will help avoid conflicts from festering or escalating.

Avoid the costs of conflict!
Unresolved or ineffectively handled conflict causes stress for individuals and may damage the organization as a whole. The costs might include increased turnover, sick days, and general decrease in productivity. With a small investment in training, your organization can avoid the myriad of direct and indirect costs involved with conflict.

Create a culture of collaboration!
Communication skills needed for resolving conflict are the very same ones needed for effective collaborating. If your organization depends on people with different views and responsibilities functioning effectively together, these skills are indispensable. The problem is, we often think we are communicating and collaborating effectively, but we find out later that our best efforts did not have the intended impact.  Through training, your team members will gain a shared awareness, vocabulary, and strategy for avoiding these pitfalls.

 Click here to read what past clients have to say [Click here: testimonials]

Adelante Services customizes our trainings to meet the specific needs of your company, organization, board, or school. We offer trainings of various lengths to meet your time and budget constraints. We support trainings with a variety of other services such as coaching, mediation, facilitation, and dispute resolution system design.

NOTE: Due to the highly interactive and movement oriented nature of our training designs, usually group size must be limited to 20 participants. Accommodations for larger groups can be made, but this will effect the length of training, concepts covered, and cost.

Training Topics:

• Conflict Competence and Collaboration
• Culture, Diversity, and Inclusion 
• Facilitation skills for meeting leaders
• Mediation and Third Party Assistance in Conflict Resolving 

Level	Training Time	Concepts Covered
INTRO	2 hours	The Good, the bad, and the ugly of conflict My-way-or-the-highway and other ways we approach conflict 2-4-6-8...when should we collaborate?
LEVEL I	4 hours	All of the above plus: The-ears-eyes-heart-undivided attention approach to listening Assertive is not aggressive and passive-aggressive is not passive Compromise vs. collaboration
LEVEL II	8 hours	All of the above plus: Getting over the wall to the heart of the matter, negotiating the real issues Listening to ourselves so others can hear us Collaboration as a process and an attitude It takes to two tango...how to ask someone to do the collaborative dance Dealing with defensiveness and other difficult behaviors
LEVEL III	16 hours +	All of the above plus: Which way do I go? - Conflict mapping and assessment Change the frame  - Taking a new perspective Making a better story - Narrative strategies for approaching conflict What next?  - Strategies and action plans Set up for Success - Creating an effective work group

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PREREQUISITE		Conflict Competence through LEVEL II
Level	Training Time	Concepts Covered
INTRO	2 hours	The more, the merrier - Third parties in resolving conflict If you can't take the heat, get out of the kitchen - Understanding your own comfort level with conflict and high levels of emotion  What does it look like? How does it work?
LEVEL I	4 hours	The above plus: Mediation Mountain - a 7-step process for resolving conflicts The right tools for the job - Mediator competencies
LEVEL II	8 hours	All of the above plus: Be a hearing aid - Helping parties in conflict hear each other Be a role model - Modeling conflict resolution communication skills Change the game - Framing and Reframing
LEVEL III	16 hours +	All of the above plus: Getting over the mountain - Caucus and other strategies for dealing with impass  The best laid plans.... - Creating good agreements Two heads are better than one - Co-mediator model Practice, practice, practice - Role plays supported by experience mediation coaches

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